You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Management has directed you to "find out what's going on." The increase in missed or dropped calls is the "Management Dilemma". Based on that management dilemma, define a possible management question and accompanying research question. Then, develop one or two specific hypotheses for your research question that might account for misdirected or dropped calls.
Select an article from the university library that uses the quantitative research method and identify the dependent and independent variables used in the article. Be sure to provide a complete APA citation for your article. (Note: no two students can use the same article).