Assignment:
Compare and contrast the balanced scorecard utilized by the British Airport Authority (BAA) at Heathrow Airport's Terminal 5 project with the standard quadrants typically applied in a traditional BSC approach.
The terminal 5 project was a large, public construction project using private contractors.
Consider how the T5 project adapted the BSC approach to fit the prevailing circumstances to help formulate your arguments.
Discuss to what degree the evidence suggests the balanced scorecard approach is amenable to most organizations.
Introduction:
Analysis:
Conclusion: Wrap up your argument with a clear and cogent synopsis of the findings.
3 to 4 pages in length, list references.
Basu, R., Little, C., Millard, C., (2009). Case Study: A fresh approach of the Balanced Scorecard in the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22-33. Retrieved from: https://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf