Balance score card perspective-fantastik lil pancakes


Problem:

Fantastik Lil' Pancakes (FLP or Flippers), a popular pancake emporium, has hired just as their organization is considering upgrading their learning management enterprise system (LMS). Their objective is to move learning to a virtual environment, decrease course development and redesign time, improve participant satisfaction and instruction satisfaction, and ensure that learning transfers back to the job. They have asked to you to put together a score for their current system so that they can compare implementation progress with the new one. Describe your approach to this assignment. What data will be needed and how will you organize it for easy reference. Please use the attached model below as guideline to your discussion, this is Figure from Managing and Using Information Systems, 4th Ed., Pearlson and Saunders.

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