1. What might happen if you speak below an audience’s knowledge level?
2. At which stage in the interview is rapport (or first impression) built?
opening
body
close
outline
3. A ______________ is similar to a persuasive presentation in a business setting.
brief
pitch
report
argument
4. A needs analysis is used to:
Determine the target audience’s current skill level
Decide on the outcomes or goals sought
Set the criteria or skills level for determining if the goals of the training session are fulfilled
All of the above
5. How much of communication is nonverbal?
50%
65%
90%
25%
6. ___________________ is the study of space and the way people use and perceive it.
Movements
Primary
Secondary
Proxemics