1. _______ are acquired talents that a person develops related to specific tasks.
A. Skills
B. Values
C. Abilities
D. Personality traits
2. Because they give us information about our reactions to situations about which we may not ordinarily be aware, _______ reveal to us our needs, concerns, and motives.
A. intuitions
B. emotions
C. feelings
D. values
3. _______ is the study and practice of how to manage individual and group behavior in business, government, and nonprofit settings.
A. Bureaucracy
B. Democracy
C. Organizational behavior
D. Management
4. Leaders like Howard Schultz, the founder of Starbucks, and David Neeleman, former CEO of JetBlue, tend to create and maintain organizational cultures that reflect their
A. top-down authoritative style.
B. cultural norms.
C. personalities and values.
D. environmental conditioning
5. _______ is a set of beliefs and values shared by members of a given group.
A. Beliefs
B. Culture
C. Ethnicity
D. Nationality
6. The modern understanding of _______ emphasizes achieving a workforce that reflects the social environment surrounding an organization, rather than focusing primarily on equal opportunity in hiring and promotion.
A. diversity
B. connectedness
C. demographics
D. corporate social responsibility
7. As part of an effort to promote diversity within his organization, GianLuca is examining the secondary dimensions of diversity, which include factors such as
A. race and religion.
B. age and race.
C. gender and ethnicity.
D. income and education.
8. At which level of Kohlberg's model of moral development are moral reasoning and values based on personal needs?
A. Instrumental
B. Preconventional
C. Terminal
D. Conventional
11. The _______ view suggests that heredity and the environment interact to influence the development of individual differences.
A. terminal values
B. instrumental values
C. differential
D. interactionist
12. Which of the management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?
A. Representation
B. Coordination
C. Interpretation
D. External awareness
13. As a generational group, _______ primarily value flexibility, choice, social consciousness, tolerance, and openness.
A. Baby Boomers
B. Millennials
C. Baby Busters
D. Traditionalists
17. A review of Emilio's job performance reveals that he is practical, efficient, and concerned with obtaining results. According to Reddin's Personal Values Inventory, these qualities suggest that Emilio is
A. human oriented.
B. industry oriented.
C. power oriented.
D. achievement oriented.
18. While studying the Big Five dimensions of personality, Liza discovers that _______ is most strongly correlated with job performance.
A. introversion
B. agreeableness
C. emotional stability
D. conscientiousness
19. Most adults remain at the _______ of moral development, valuing conforming to social standards and respect from others.
A. terminal
B. social
C. postconvetional
D. conventional