At a catalog order centre for gardening supplies customers


At a catalog order centre for gardening supplies, customers browse catalogs, look at display items, and fill out an order card for items that they wish to purchase. They then join a single queue and wait to be served by the next of the six clerks who becomes available (arrivals follow a Poisson process with an average arrival rate of 49 customers per hour.) Clerks will then take the customer’s order card, enter the order in the computer, retrieve the items from a small warehouse, and process payment. Studies show that the service time follows a negative exponential distribution with an average time of 4.11 minutes per customer. What is the average amount of time from when a customer joins the queue until they are finished being served, in minutes? (in minutes)?

a. 0.0041 mins

b. 0.19 mins

c. 2.36 mins

d. 4.34 mins

Request for Solution File

Ask an Expert for Answer!!
Operation Management: At a catalog order centre for gardening supplies customers
Reference No:- TGS01493725

Expected delivery within 24 Hours