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Assume you have used an online service such as orbitz or

Question: Assume you have used an online service such as Orbitz or Travelocity to make an airline reservation. The following day, you receive an e-mail containing a questionnaire asking you to rate the quality of the experience. Discuss both the advantages and disadvantages of using this form of questionnaire delivery.

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Management Theories: Assume you have used an online service such as orbitz or

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