Pareto Chart Practice
Assume you are working on a project to improve customer service. Create a Pareto chart based on the information on the following table. Use the Pareto chart template so that your resulting chart looks similar to Figure 7-12 (page 309 of your textbook).
| Customer Complaints |
Frequency/Week |
| Customers is on hold too long |
90 |
| Customer gets transferred to wrong area or cut off |
20 |
| Service rep cannot answer customer's questions |
120 |
| Service rep does not follow through as promised |
40
|
Schwalbe, K. (2013). Information technology project management. Boston: Cengage Learning