Assume that you have acted on your decision, that the video was delivered on time, and that you are back in your office. Because the video was lacking either quality or quantity (based on the decision you made), you have been asked to explain the situation in Flatrock, the actions you took, and why you took those actions at the time of the crisis. Write a memo to your supervisor, Chris Campbell, East Region Field Manager for IVI. Assume your memo also will be read by IVI Senior Management.