Assume that Figure 18–4 is the before diagram for the Billing department. Further assume that the after results are as follows: Activity Activity Code Number Process Denied Bills PDB 12 Review with Supervisor RWS 10 Locate Documentation LD 6 Copy Documentation CD 5 33
1. Redo the Pareto diagram with the after results. (Use Figure 18-4 as a guide.)
2. Comment on the before and after results for the Billing department.