Assignment: Innovation, RASCI Models and Performance Management
In this Assignment, you are going to evaluate a specific business process based on criteria detailed below. If you have already selected a business process, continue using that and skip to the next paragraph. If you have not yet selected the business process you will use for these Assignments, then begin by selecting one. Email your instructor and clearly describe the objective of this process, the participants, and the strategic significance for the company. The business process you select must have a clear beginning and an end, with identifiable, specific steps.
Your instructor will confirm that the process you selected is suitable or will ask you to select another one. For this Assignment, write a paper that answers the following questions (use the subheadings/numbered questions below to organize your paper):
Part 1: Innovation Activities
There are many different activities for creating solutions identified in the Understand phase. The effectiveness of these activities depends on many factors, including the organizational makeup and the circumstances of the process. Describe an innovation activity to generate improvement ideas that you think will work best for your selected organization. Include the following details:
1. Describe the activity; how is it tied to the activities in your selected process?
2. Describe the objectives of the activity; how will it improve the deficiencies in your selected process?
3. Who should be participating, and why?
Part 2: RASCI Model
In any process, it is important to have a clear definition of who is responsible for the activity and to whom they are accountable, in addition to identifying those that may be in support positions. Following the RASCI model described on p. 362, create a table similar to 18.2 that defines these roles for your selected process.
Begin by describing at least 4 steps in your selected process. Be specific about who does what in each step. Then fill out the table to denote the roles. In addition to including the table, describe each role briefly.
Part 3: Performance Management
As you explored in the Discussion Board, the performance measures play a large role in determining the actions of the employees involved in the process. Identify three performance management metrics you will use to promote effective behavior from those involved in your selected process. Clearly explain:
1. How the metric will be assessed,
2. What the expected targets would be, and
3. How the metrics fit the process objectives.