Question: Assessing the quality of a returned item is a very important step in this process. In most cases, the products will require some amount of work before being sold once again. Whether this be new packaging, replacing documentation, adding back in any missing parts/pieces, or in more serious cases we could see the need for a refurbishment, remanufacturing, etc. It's all about making the most appropriate choice for the given case. One of the key things that needs to be taken into consideration however is the cost to get this good back up to the condition expected of a sellable good. What kind of factors do you think are important to consider when balancing whether or not the product should be "fixed up" into sellable condition once again?