Question: John is the new COO of a large hotel chain. After assessing the hotel chain's operations, John drew up a proposal of needed changes for management, including how those changes would affect the hotel and its employees, new job responsibilities, new performance measures, and the training that would be required. John is using ________to help the hotel's management have a better understanding of the impact the changes. Question options: analytical skills interpersonal skills technical skills human skills conceptual skills