Problem: The matrix that could assess smoking cessation is the outcome indicator related to recovery or survival and seeks to capture whether the goals were achieved. For example, the data will provide real-time information about: Degree of dependence (e.g., cigarettes per day, time to first cigarette) Patterns of smoking. Reasons for smoking. Reasons for quitting. Experience with quitting: what worked and what didn't. Previous relapse triggers, if any. That will show how participants benefit from the implementation delivery, enabling managers to monitor individual performance and organizational progress in delivering services. How does this fit within the five perspectives-social, political, financial, technological, and environmental-that we have used to discuss the case? Social Metrics - Living in a socially connected world, social metrics become an incredibly important tool. Since social media metrics are more than numbers, tracking smoking cessation can provide insight and sets of strategies to set goals, define the objective, and determine the right approach to measurement. According to Buettner 2016, having metrics and determining the right approach to measurement is one thing. However, it is another to know which metrics tell the right story. Political Metrics