Assignment:
Task - Assess customer feedback
Support companies frequently survey their customers to establish their level of satisfaction. A popular method is a telephone survey.
There is a particular problem with the service being delivered by technical couriers in your company. Their role is to provide basic installation services for the replacement of peripherals.
Write ten questions that could be asked in a telephone survey of your customers. The survey will be undertaken by non-technical staff and should cover the complete life-cycle of the request for service.
The questions should collect the maximum information and be suitable for entering into an analysis sheet. You should use two or more styles of answer eg graded, yes/no.
You do not need to include the following in your questions: customer name, customer address, customer contact name and telephone number, call reference number.