1. As described in the chapter case, which of the following constitutes a managerial element of the UPS tracking system?
The web-based Post Sales Order Management System
The ability to provide package status reports to customers
The decision to use automation
The implementation of in-house package tracking software
The ability to embed UPS functions in external sites
2. As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system?
The specification of procedures for identifying packages with sender and recipient information
Monitoring service levels
Promoting the company strategy of low-cost, superior service
The use of handheld computers and networks for managing package delivery
Routing software that creates the most efficient delivery route for each driver