This project involves researching and writing a short research paper on your choice of Kaizen or Balanced Score Card. Our text addresses many of the areas in the management and control of quality and provides a great amount of information on a number of different quality concepts. However, the authors give only brief attention to Kaizen and no attention to the performance measurement system known as Balanced Scorecard. Prepare a 600-word paper on one of the following two choices: 1. The history and application of Kaizen to Process Improvement or 2. The history, application, and benefits of the Balanced Score Card as a tool for Performance Measurement. You should not limit your research to online materials. There are an abundance of scholarly books and articles available on these topics. Submit the completed paper to your Dropbox.
You will research your choice of these topics and work to determine the impact they have had in the areas of process improvement and performance measurement.