Assignment Part 1:
Ethics Reading
READ NASP'S Ethical Standards (Find it in Google)
1) Name and describe five areas of potential conflict of Interest for consultants.
2) Describe 7 broad areas of competence consultants should develop.
Assignment Part 2:
How do you suppose communication skills in school consultation would be similar to and/or different from day-to-day communication?
Assignment Part 3:
ABC QUESTIONS: For this part, mark the right answer. Please organize the document in a clear way. I cannot fix the format for the last questions.
1) Communication has been defined in a variety of ways, all of which include
a. the message, the meaning, and a receiver
b. the sender, the message, and a receiver
c. the sender and a receiver
d. the sender, the meaning, a receiver
2) Effective communication includes any of the following
a. Attending, active listening, reframing, and empathy
b. Attending, active listening, reflective listening, and directing
c. Active listening, empathy, directing, and attending
d. All of the above
3) Attending skills are characterized by
a. eye contact
b. head nods
c. squinting or lifting of the eyebrows
d. All of the above
4) Roadblocks to active listening include
a. Ordering, commanding, directing
b. Advising, offering solutions, or suggestions
c. Name-calling, stereotyping, labeling
d. All of the above
5) The most important and delicate skill applied during consultation is
a. Active listening
b. Questioning
c. Sympathy
d. Examining existing data
6) Questions serve all of the following purposes EXCEPT
a. to gather information
b. to seek opinions
c. to detect attitudes
d. to gain influence
7) The following are potential barriers to effective communication EXCEPT
a. Advice and false reassurances
b. Misdirected questions and wandering interaction
c. Problem-solving
d. Interruptions and credibility gap
8) Consultation is essentially a problem-solving process that is dependent on _________ and _________.
a. Interpersonal skills and Questioning
b. Effective communication and interpersonal skills
c. Questioning and effective communication
d. Effective communication and active listening
9. A consultant can make a valuable contribution by being everything but:
a. pessimistic
b. optimistic
c. data-based
d. flexible
10. Competent consultants will try to strike a balance between __________ and ___________ power bases.
a. Informational and coercive
b. reward and coercive
c. referent and expert
d. empathetic and referent
11. When a consultee shows no interest in consultation and simply stonewalls the whole process, the consultant is experiencing this type of resistance:
a. "I did it, but it didn't work"
b. "Yes, but..."
c. Direct block
d. None of the above
13. When a consultee refuses to try a new approach because his or her approach works "just fine," the consultant is experiencing this cause of resistance:
a. Habit strength
b. Too much work
c. Philosophical belief conflicts
d. All of the above
14. Methods to overcome resistance include
a. Making the consultee feel comfortable and establishing a clear plan
b. Reducing the threat and amount of effort required by the consultee
c. Developing positive expectations and offering incentives
d. All of the above
15. Sources of resistance to effective collaboration with families include all of the following EXCEPT
a. Feelings of inadequacy
b. Previous bad experiences with schools
c. Limited interest in consultation
d. Limited knowledge about school policies