Assignment task: Quality Dimensions of Human Services Delivery - Accessibility, communication, and Responsiveness
"The program selected is the Hart City Women's Shelter. With this in mind, respond to the following questions about accessibility, communication, and Responsiveness."
1. Accessibility: Are service users able to access the program? Are cost, distance, transportation, or others factors limiting the ability of some individuals to benefit from the program?
2. Communication: Do the program and its staff effectively communicate with service users?
3. Responsiveness: Are the program and its staff responsive to the needs of the service user?