Read the OD Letters below. You are to act as an OD practitioner who has been asked to advise Ryan on how to work with the XRS Laser Group. Create a case analysis using the Case Analysis Format as it appears on following the letters. You can add additional space to this format if you need room to fully explain or examine different sections of the form. Additionally, make certain that you justify your recommendations to the XRS Laser Group management.
Use organization development process skills, such as providing support, relaying feedback and observations, and reflecting feelings.
Apply a systematic diagnosis to organizational situations.
Diagnose the resistant forces in organizational change.
Discuss the impact of technology on business.
Use effective communication techniques.