Question 1:
Recognize and critically discuss the different phases which are involved in road map to ISO 9001:2008 Certification.
Question 2:
ISO 9001:2008 is based on the framework known as Quality Management System Model. Discuss the application of such the model.
Question 3:
What do you mean by the phrase TQM (Total Quality Management)?
Question 4:
Discuss and illustrate out the costs associated with poor quality. Support your answer by proper instances.
Question 5:
Benchmarking is one element in organization’s TQM program. Recognize and illustrate the steps used for developing benchmarks by using appropriate examples.