Problem
Analyze the message. Pinpoint its strengths and weaknesses by providing a summary of organization, content, and style errors.
I am sorry you were dissatisfied with the sports celebrity we subbed for your dedication ceremony. Although you obviously feel your claim has merit, refusing to pay us is just not going to work for us. Michelle Aker's injury and hospitalization was out of our control-just not our fault. We felt sure you would be overjoyed we came through with someone at the last minute. Our contract states specifically that we would provide you a substitute; we did our part and we expect you to do the same on your part and pay us for our services.
We appreciate your business and hope that you would consider us the next time you need a sports celebrity for a function.
How do you structure the paragraph.