Analyze the manner in which zappos leadership has fostered

Question

Zappos Delivering Customer Satisfaction

Write a four to six (4-6) page paper in which you:

1. Analyze the manner in which Zappos leadership has fostered a culture of ethicalness in the company. Suggest two (2) actions that other companies can take in order to mimic this culture.

2. Determine the major impacts that Zappos leadership and ethical practices philosophy have had on its stakeholders.

3. Examine three (3) of the ethical challenges that Zappos faces. Recommend three (3) actions that Zappos leadership should take in order to address these ethical challenges.

4. Evaluate the effectiveness of the core values in relation to developing a culture of ethicalness. Determine the manner in which the core values support the stakeholder perspective.

5. Analyze the major ethical challenges that Zappos has faced. Determine whether or not you would have resolved these challenges differently than Zappos management. Provide a rationale for your response.

6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other

Answer 1

Be sure to read the case study of Zappos Delivering Customer Satisfaction and on the behalf of the study, answer the following questions in 4 to 6 pages word document. Q1. Examine the way in which Zappos leadership has promoted a culture of ethicalness in the company. Recommend 2 actions which other companies can take in order to mimic this culture. Q2. Find the main impacts that Zappos leadership and ethical practices philosophy have had on the stakeholders. Q3. Assess 3 of the ethical challenges that Zappos faces. Propose 3 actions which Zappos leadership must take in order to address such ethical challenges. Q4. Assess the effectiveness of the core values in relation to developing a culture of ethicalness. Find the way in which the core values support the stakeholder viewpoint. Q5. Examine the main ethical challenges that Zappos has faced. Find out whether or not you would have resolved such challenges differently than Zappos management. Give a rationale for your response.