Discussion
- Imagine you are the owner of an independent, mid-priced hotel in your neighborhood. Discuss the steps you would take to ensure both customer satisfaction and hotel profitability when taking individual reservations.
- Analyze the information contained in a reservation. Make at least one recommendation for an additional piece of information that should be collected and explain how it would benefit both the establishment and the guest.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.