Homework
Respond to the prompts after each scenario.
Scenario I:
Justin is a front-office assistant at a local physician's office. On a busy day at the office, Justin is consumed by patients and their needs. While helping a patient, Sarah, the other front-office assistant, calls Justin over to answer questions regarding the patient intake process. Justin explains the process to Sarah and then continues to work with the patient at his window. Later that day, Justin reflects on the situation and is frustrated that he had to stop working with his patient to explain a process to Sarah that he has already explained a dozen times. Justin takes to social media to express his frustrations with Sarah and her inability to take care of patients properly even though she has been trained.
Write a 175 to 260 words response to the following prompts:
a) Explain how Sarah might perceive Justin's actions.
b) Explain the ramifications of using social media as an outlet for voicing frustrations about a co-worker.
c) Provide an example of a more effective communication method to use in this situation.
Scenario II:
Jana works in a long-term care facility that cares for all types of patients. She receives emails from multiple co-workers throughout the day, and today she receives the following email from Sean:
"Hi Jana,
I noticed that I DIDN'T receive your monthly report yesterday. I NEED to get it as soon as possible TODAY so that I can finish the final report.
Thanks, Sean"
Write a 175 to 260 words response to the following prompts:
a) Explain how Jana might perceive the tone of this email.
b) Describe whether you perceive Sean's tone to be appropriate or inappropriate.
c) Provide an example of a more effective communication method to use in this situation.
Scenario III:
Robert is an older patient checking in at the window of his local retail health clinic. The office assistant is taking Robert's insurance card and asking a couple of follow-up questions. Robert asks the assistant to speak up because of some background noise. The assistant starts speaking slower and enunciates her words instead of speaking louder.
Write a 175 to 260 words response to the following prompts:
a) Explain how Robert might perceive the office assistant's reaction.
b) Explain the ramifications of communicating with patients in this manner.
c) Provide an example of a more effective communication method to use in this situation.
Format your homework according to the give formatting requirements:
• The answer must be using Times New Roman font (size 12), double spaced, typed, with one-inch margins on all sides.
• The response also includes a cover page containing the student's name, the title of the homework, the course title, and the date. The cover page is not included in the required page length.
• Also include a reference page. The references and Citations should follow APA format. The reference page is not included in the required page length.