1. Analyze and explain with 3 paragraphs supervisory guidelines for resolving complaints and grievances: 1. minimize delays in reaching a decision, 2.explain decisions clearly and sensitively, 3.keep records, and 4.do not fear a challenge.
2. You need to develop a new dessert for you restaurant. You gather your chefs together for a team based creative session. Which of the following discussions methods would prove most useful for developing this new dessert offering?
Sensational thinking
Standard agenda
Morphological analysis
Group decision support systems