Question 1. Demonstrate the use of analytical tools to monitor the progress and the effect of change
• Experiencing change – how volume, momentum and complexity play a part
• Changing behaviours, how we react and recover from change
• Resilience and competencies – people’s change-ability and change capacity
• How coaching can increase competence
Question 2. Assess monitoring and measurement techniques to change within an organisation
• Leadership and management function, looking at a suitable approach and the dynamics of change
• Six leadership practices
• Leadership practices and change requirements, including change equation
Question 3. Analyse strategies to minimise adverse effects of change
• Causes of change resistance – common barriers with examples
• How to deal with emergent resistance using transformation curve (positive)
• Handling resistance associated with negative perceptions using the transformation curve (negative)
Question 4. Identify the processes to review the impact of the change
• Achieving what was planned – how to judge a change project
• Strategic vs operational evaluation – why you must do both
• Success criteria (both hard and soft) and drawing up a change initiative spec
• Applying measures to rate success – outcome and process valuations
Question 5. Analyse the results of the impact review
• Approaches to gather valid and reliable data
• A review of data-gathering methods
Question 6: Present the findings of the change analysis
• Agreeing on the evaluation taking into account social and political dimensions
• Learning from experience – three stages and double loop learning
• Assessing the evaluation.