1. An Operational Improvement is
A) when a portion of the process that has become irrelevant is removed from the process.
B) when we figure out a way to speed up an existing process.
C) both A & B
D) none of the above
2. A Control Plan is
A) A plan that is drafted to help control a project.
B) A plan or chart that is made to launch a process.
C) A chart that describes the steps in a process from start to finish.
D) A chart that is used to record data values.