An important function of effective management is accurate measurement of employee performance. Chapter 7 discusses the foundation, design, and implementation of performance measurement systems. In addition, it describes the principles of effective performance management so that the reader will have an understanding of how to create a positive appraisal environment.
Chapter 8 stresses how organizations face several questions with respect to training. For example, they have to respond to "How can we effectively and efficiently deliver training to employees?" and "Should training programs cut across functional or craft lines?" These and other questions are addressed in this chapter. Chapter 8 distinguishes between training and development. The major challenges managers face in trying to improve workers' performance through training are also presented. In addition, the chapter offers suggestions on managing the three phases of the training process, explores particular types of training, and considers ways to maximize and evaluate training's effectiveness. This chapter closes with a discussion of new employee orientation.
Chapter 9 focuses on the career development process. Firstly, career development is defined. Secondly, the major managerial challenges related to career development are explored. Approaches to assist managers in avoiding career development problems are presented as well. Then, the chapter ends by addressing three special issues in career development. These include managerial development, development through the life cycle, and self- development.