1. An experienced user support specialist made the following statement: "It is not my job to watch for or even worry about errors users make. That is the users' and their manager's responsibility." Explain and discuss why you agree or disagree with this statement.
2. What do you think is the motivation of computer hackers who write virus programs and disseminate them, or who spam other users with unwanted e-mail messages. Are their motives understandable to you? Are they justified? Discuss.