1. An example of the __________ is a product development specialist who bases a decision to not launch a new product on her recent failure with another product offering.
a. representativeness heuristic
b. accessibility heuristic
c. hindsight heuristic
d. utility heuristic
e. availability heuristic
2. Defending turf is a method of political self-protection that can result from one of the following situations __________.
a. minimized commitment to a course of action
b. managers seeking to improve their power by attempting to expand the jobs their groups perform
c. organizations having various departments and groups with aligning interests
d. teams working closely together
e. managers sacrificing their personal interests for the sake of their departments