1. An accounting firm specializing in standard EZ tax returns filed online with a similar sequence of steps is best described as what type of process?
a. Project
b. Job shop
c. Flow shop
d. Continuous flow
e. None of above
2. _____ processes are organized around particular types of general-purpose equipment that are flexible and capable of customizing work for individual customers
a. System
b. Job shop
c. Flow shop
d. Continuous flow
e. Project