Alberto has just been promoted to a managerial position, Operation Management

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Alberto has just been promoted to a managerial position

1. Alberto has just been promoted to a managerial position within his company and is now responsible for keeping subordinates informed about key agency and work unit policies, priorities, issues, and trends.

Which management function does this involve?

A. Supervision

B. Interpretation

C. Representation

D. Monitoring

2. While working to manage a conflict among employees in her department, Susan projects calmness while really feeling uncertain and frustrated. What is she experiencing?

A. Reflective awareness

B. Emotional diversity

C. Personal conflict

D. Emotional dissonance

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