Agnes is a new medical assistant in a large primary care practice. At the end of the day, she was in the waiting room straightening up when the office manager, Jaime, entered the room and seemed to be checking up on Agnes's work. Jaime picked up a stack of a local health newsletters and frowned. "What are these doing here, Agnes?"
Agnes took a step back and quietly said, "I'm not sure," keeping her eyes toward the floor. Jaime stepped toward Agnes, shaking the newsletters as he said, "Look Agnes, you don't get to decide what the patients get to see. That's Dr. Ruiz's job." At this point, Dr. Ruiz walked through the waiting room, smiled, and said, "Oh sorry, I put them out there as a resource for patients. Have a good evening!" Dr. Ruiz then walked out. Under his breath, Jaime muttered, "Who does he think he is?" and tossed the newsletters back on the table. Agnes looked at Jaime and an irritated voice said, "I guess you can leave them out then," and shrugged as he walked out of the room. Agnes took a deep breath and straightened the newsletters.