After? training, Mary? Fernandez, a computer? technician, had an average observed time for? memory-chip tests of 12 seconds.? Mary's performance rating is 95?%. The firm has a personal fatigue and delay allowance of 18?%.
?a) The normal time for this process? = ____ seconds ?(round your response to two decimal? places).
b) The standard time for this process = ____ seconds (round your response to two decimal places).