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After reading the small business perspective on p 39 of


After reading the Small Business Perspective on p. 39 of Lucas Chapter 1, consider the following:

1. What level of customer service have you experienced from small businesses in your local area? Explain.

2. In what ways have you seen service providers in small businesses excel from a service standpoint?

3. In what ways have you seen service providers in small businesses fail from a service standpoint?

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Business Management: After reading the small business perspective on p 39 of
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