Problem
Jo's Jogging Emporium is a specialty running store providing customers with one-stop shopping for all their running needs. They currently have one store located in Victoria, B.C. near downtown. The store has been operating for 10 years and is profitable but has some human resources issues that need addressing. The store have 10 staff consisting of:
a) a store manager
b) two shift supervisors
c) three full-time customer service representatives
d) four part-time customer service representatives.
The manager, Nova, has booked a meeting with her newest employee, Jamie, as it is Jamie's third time being late for their shift this month. She has asked to meet with Jamie on the floor at the start of her shift. She hasn't had the chance to speak with them about their other two late arrivals but is hoping to suspend them without pay as their late arrivals are really impacting the business. Jamie has been with Jo's Jogging Emporium for 6 months and has been late 8 times since starting their position. They have no formal discipline on file and were spoken to about the importance of attendance with the other new staff during orientation. For the background provided, state:
1) Whether you agree or disagree with their proposed approach and why (you must provide a specific rationale or you will not receive marks).
2) Any specific advice you would provide to correct, alter their approach or address the issue.