Case Scenario - Communication and Conflict RN Yancey was exceptionally short-tempered today and appeared to be taking it out on the Oncology Nurse Team Members. She did not always act this way, but the staff could never be sure exactly when RN Yancey would be on the emotional edge. This looming threat made it especially difficult to work in the busy oncology unit, where staff were already stressed about staffing and increased patient volume. The Oncology Nurse Leader, Sara, was uncertain about how to handle this situation. However, she recognized that she could not let it go on unaddressed despite the uncertainty about the best approach. Instructions: In a 150-200-word narrative, address the five questions below: Identify the best time and place for Sara to address Nurse Yancy's behavior. Determine which of the five approaches to conflict is the most appropriate in this situation. Should Sara discuss her approach with her peers before beginning? Identify conflict management techniques that will prevent lateral violence and bullying from occurring. Describe behaviors and techniques that affect communication among team members. Describe the nurse leader's role in helping team members manage their time and deal effectively with stress. Use collegiate Format