I) Which production process term best describes the situation when activities in a stage of production must stop because there is no work?
• Blocking
• Starving
• Staging
• Buffering
II) Which of the following is an element that addresses elimination of waste under lean production?
• Kanban production control system
• Production ahead of demand
• Minimized run times
• Group plant loading technology
III) Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
• Gantt charts
• Pareto charts
• Tree charts
• Pedigree charts
IV) Which of the following is usually included as an inventory holding cost?
• Order placing
• Quantity discounts
• Breakage
• Typing up an order
V) Which of the following is a characteristic that can be used to guide the design of service systems?
• Services are all similar.
• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.