1. According to the theory of constraints, which of the following is a financial measurement that can be used to measure the firm's ability to make money?
?Net profit
?Throughput
?Inventory
?Sales
2. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes?
?Time
?Task
?Teamwork
?Trust