1) A bottleneck in a manufacturing process may be targeted and eliminated by employing which of the following?
- Increase the capacity of a nonbottleneck resource.
- Install more efficient equipment where capacity is less than the demand.
- Increase labor equally throughout the system.
- Increase the idle time of a capacity-constrained resource in the system.
2) The Shingo approach to quality control depends on which of the following?
- Extensive use of control charts
- Use of source inspection on 100% of the items produced
- Use of statistically based approaches to quality control
- Use of a sophisticated method of acceptance sampling
3) According to the theory of constraints which of the following can be a CCR?
- An employee
- Product design
- Factory layout
- A customer
4) According to the theory of constraints, which of the following is an OPERATIONAL measurement that can be used to measure the firm's ability to make money?
- Inventory
- Unit cost
- Operating revenue
- Net Profit
5) Which of the following is a focusing step of Dr. Eli Goldratt's theory of constraints?
- Isolate constraints to reduce the constraint's capacity.
- Do not modify a process after improvement of a constraint is achieved.
- Identify system constraints that prevent the system from achieving its goal.
- Align the whole system to support processes prior to the constraint.
6) Identifying critical-to-quality characteristics (CTQs) takes place in which step of the DMAIC methodology?
- Analyze
- Define
- Measure
- Improve
7) According to the theory of constraints, which of the following would be included in the Throughput operational measurement?
- Goods sold
- Raw materials
- Work in process
- Finished goods
8) The Shingo system of quality control relies heavily on fail-safe procedures or devices called what?
- CTQs
- Poka-yokes
- DPMO's
- Checklists
9) Goldratt's theory of constraints (TOC) could be restated using which of the following?
- Continuous adjustments after a constraint problem is solved will cause more problems
- A system constraint cannot be identified and thus cannot be improved
- Any system is limited in achieving more of its goals by a very small number of constraints
- A system with constraints will not be able to achieve its goals
10) Which of the following are examples of Goldratt's Rules of Production Scheduling?
- Nonbottlenecks govern throughput
- Utilization and activation are the same
- An hour saved at a bottleneck is a mirage
- Balance flow, not capacity
11) The DMAIC cycle of Six Sigma is similar to which of the following quality management topics?
- Continuous improvement
- ISO 9000
- SERQUAL
- External benchmarking
12) Statistical Process Control (SPC) and data from the actual process to statistically monitor the process over time are employed during which step of the DMAIC cycle?
- Improve
- Define
- Control
- Measure
13) The idea that statistical methods of quality control, including six-sigma, does not prevent defects, is central to what alternative quality system?
- Shingo System
- SQC methods
- Deming PDCA cycle
- DMAIC cycle
14) According to Goldratt, which of the following is defined as "any resource whose capacity is less than the demand placed on it"?
- Capacity-constrained resource
- Buffer resource
- Bottleneck resource
- Nonbottleneck resource
15) According to the theory of constraints which of the following is a FINANCIAL measurement that can be used to measure the firm's ability to make money?
- Inventory
- Sales
- Operating expenses
- Cash flow