Question 1: According to research, what was most cited as a barrier to team success?
a. Ineffective communication
b. Lack of goal setting
c. Keeping moral high
d. Lack of role clarity
e. Lack of trust
Question 2: A set of leader characteristics that reflect high level of effort and a high need for achievement is identified as:
a. drive.
b. motivation.
c. effort power.
d. integrity.
Question 3: Leaders who relate to others to serve their needs and enhance their personal growth while strengthening the organization are known as:
a. bridge leaders.
b. servant-leaders.
c. shared leaders.
d. lateral leaders.
Question 4: Leaders who emphasize scheduling, maximizing efficiency and setting perfect goals are:
a. consideration-centered.
b. task-oriented.
c. employee-centered
d. initiating structure.
Question 5: Path-goal theory is concerned with:
a. the relationship of follower maturity to leader behaviors.
b. the level of participation that a leader might allow a workgroup to assume under varying conditions
c. how leaders influence subordinate's perceptions of their work and how their goals might be attained.
d. the personal style of the leader in combination with the maturity level of followers.
Question 6: The right or authority to tell employees what to do and they are obligated to comply with the order is referred to as:
a. legitimate power.
b. referent power.
c. coercive power.
d. expert power.
Question 7: Strategic leadership is characterized by:
a. day-to-day coaching.
b. guidance and corrective feedback.
c. support and corrective feedback.
d. purpose and meaning for the organization.
Question 8: Integrity as an identified leadership trait refers to:
a. rationality.
b. honesty and credibility.
c. self-discipline.
d. the ability to overcome obstacles.
Question 9: Which of these occurs when individuals believe that their contributions are not important, that others will do the work for them or that their lack of effort will go undetected?
a. Social facilitation effect
b. Social Loafing
c. Social conflict
d. Loss of self-esteem
e. Social integrating
Question 10: The need found at the bottom of Maslow's hierarchy is
a. ego.
b. physiological.
c. safety
d. self-actualization.
e. social.
Question 11: The three basic stages of implementing change within an organization are
a. unfreezing, freezing and thawing.
b. storming, norming and performing.
c. mobilizing, moving and fastening.
d. planning, instituting and evaluating.
e. unfreezing, moving and refreezing.
Question 12: ____________ power to dominant when a leader is followed due to his or her charisma.
a. Referent
b. Expert
c. Reward
d. Legitimate
Question 13: Which of the following statements about group norms is true?
a. Norms about knowledge sharing hinder team performance.
b. They are usually negative and destructive.
c. They are positive because they are developed toward accomplishing the tasks of the organization.
d. They are different sets of expectations of how various individuals should behave.
e. They are shared beliefs about how the group members should think and behave within the group.
Question 14: Performance standards can be set with respect to which of the following?
a. Quality, time used, and quantity.
b. Quality, temperament, and cost.
c. Quality, time used and functionality.
d. Quantity, quality, and temperament.
Question 15: As groups develop, they go through which of the following stages?
a. Warming
b. Growing
c. Achieving
d. Storming
e. Regulating
Question 16: Forces that energize, direct and sustain a person's efforts are known as
a. leadership
b. psychological contract.
c. management.
d. None of the answers are correct.
e. power
Question 17: The amounts a corporation owes to creditors are referred to as
a. stockholders' equity.
b. ROI.
c. leverage.
d. liabilities.
e. assets.
Question 18: A leader is
a. someone with authority over others.
b. someone who influences others to attain goals.
c. someone well-respected by others.
d. strategic level manager.
e. a top level manager in a firm or business.
Question 19: A small number of people with complementary skills who are committed to a common purpose, set of performance goals and approach for which they hold themselves mutually accountable is referred to as a
a. team.
b. virtual team.
c. quality circle.
d. work force.
e. work group.
Question 20: The process of comparing the organization's practices and technologies to that of the industry's standards is known
a. scanning.
b. feasibilty analysis.
c. innovation.
d. benchmarking.
e. technology.
Question 21: Which of the following is best described as a mental image of a possible and desirable future state of the organization?
a. Vertical communication
b. Leadership
c. Horizontal communication.
d. Vision
e. Mission
Question 22: The theory that added the idea that the maturity of followers is a key situational factor is:Select one:
a. Leader substitute theory
b. Fiedler's contingency theory
c. Hersey and Blanchard's situational theory
d. Path-goal theory
Question 23: Which type of control takes place while plans are being carried out?
a. Preliminary control
b. Feedforward control
c. Concurrent control
d. Feedback control
Question 24: A form of leadership in which the leader solicits input from subordinates is referred to
a. autocratic leadership.
b. subordinated leadership.
c. democratic leadership.
d. laissez-faire.
e. participation in decision-making.
Question 25: According to Organizational Behavior Modification theory, positive consequences that motivate behavior are referred to as:
a. consequences.
b. effectors.
c. behavioral antecedents.
d. reinforcers.
Question 26: Motivation refers to forces that
a. are basically involuntary.
b. energize, direct and sustain a person's efforts.
c. all of the answers are correct.
d. are acquired through education.
e. none of the answers is correct.
Question 27: The reward a worker derives directly from performing the job itself is referred to as:
a. job enrichment.
b. extrinsic reward.
c. intrinsic reward.
d. job enlargement.
Question 28: The effort-to-performance link in expectancy theory is called:
a. motivational forces.
b. expectancy.
c. outcomes.
d. instumentality.
Question 29: Bureaucratic control deals with:
a. market forces.
b. economic forces.
c. pricing mechanisms.
d. rules and regulations.
Question 30: Any process that directs the activities of individuals toward achieving organizational goals is Select one:
a. directing.
b. control.
c. planning.
d. budgeting.
e. clan control.
Question 31: An interference in the system of communication that blocks perfect understanding is referred to as
a. dialogue.
b. communication.
c. noise.
d. static.
e. filtering.
Question 32: The transmission of information and meaning from one party to another through the use of shared symbols is referred to as
a. communication.
b. dialect.
c. symbolism.
d. negotiating.
e. discussion.
Question 33: Which type of communication is the richest medium because it offers a variety of cues in addition to words?
a. Face-to-face
b. Electronic
c. Two-way
d. One way
e. Nonverbal
Question 34: A parallel team can be best described by which of the following?
a. The team is responsible for making goods or doing services.
b. It works to solve a particular problem.
c. Members are relieved of their usual duties while on the team.
d. It works on long-term projects.
Question 35: _______________ is a situational model that focuses on the participative dimensions of leadership, or how leaders go about making decisions.
a. Path-goal theory
b. Leaders substitutes theory
c. Fiedler's contingency model
d. The Vroom model
Question 36: Alderf's ERG Theory focuses on:
a. existence needs, relatedness needs, and growth needs.
b. effort, return, and goal setting.
c. existentialism, relativity, and governance.
d. expectancy, risk, and growth.
Question 37: The last step in the control process is:
a. determining deviations.
b. measuring performance.
c. taking corrective action.
d. comparing performance.
Question 38: The ability to influence others is referred to as:
a. motivation.
b. power.
c. charisma.
d. cohesion.
Question 39: The most important needs for managers, according to McClelland, are the needs for:
a. achievement, affiliation, and power.
b. equity and fair treatment.
c. existence, relatedness, and growth.
d. motivation and hygiene.
Question 40: The performance-to-outcome link in expectancy theory is called:
a. valence.
b. expectancy.
c. equity.
d. instrumentatility.
Question 41: Withdrawing or failing to provide a reinforcing consequence is referred to as:
a. extinction.
b. negative reinforcement.
c. expectancy.
d. organizational behavior modification.
Question 42: Herzberg's theory describing hygiene and motivators as factors affecting peoples work motivation and satisfaction is referred to as:
a. two-factor theory.
b. path-goal theory.
c. equity theory.
d. the hierarchy of needs.
Question 43: _____________ is a change in technology, a departure from previous ways of doing things.
a. Innovation
b. Technology
c. Invention
d. Intervention
e. Process
Question 44: Which type of power is dominant when a leader is respected for his knowledge?
a. Reward power
b. Legitimate power
c. Referent power
d. Expert power
Question 45: For goals to be motivating, they must be
a. quantifiable.
b. disliked by employees.
c. open-ended.
d. subjective
e. easy to achieve.
Question 46: Which situational approach theory postulates that effectiveness depends on the personal style of the leader and the degree to which the situation gives the leader power, control and influence over the situation?
a. Fiedler's contingency model
b. Path-goal theory
c. The Vroom model
d. Hersey and Blanchard's situational theory
Question 47: An evaluation of the effectiveness and efficiency of various systems within an organization is called a:
a. internal audit.
b. management audit.
c. external audit.
d. Six Sigma analysis.
Question 48: Which type of power is dominant when a leader utilizes his/her ability to control punishments?
a. Reward power
b. Coercive power
c. Expert power
d. Legitimate power
e. Referent power
Question 49: Which of these are voluntary groups of people drawn from various product teams who make suggestions about quality, but have no authority to make decisions or execute?
a. Semi-autonomous work groups
b. Management teams
c. Quality circles
d. Self-designing teams
Question 50: A theory stating that people assess how fairly they have been treated according to outcomes and inputs is referred to as:
a. equity theory.
b. quality of work life.
c. ERG theory.
d. empowerment.