1. According to Quality Function Deployment (QFD) principles, build a House of Quality Of Walmart where the group relates customer “wants” to “how” the service is going to meet those “wants.”
2. Prepare a short e-mail to the CEO where you introduce, describe, and explain the details of the QFD of this new product, and include a brief description of the quality guru’s principles you intend to follow or adopt in the development of this new product.