Question 1:
a) List and explain six components of a package tour.
b) Describe the component steps for organizing group travel.
Question 2:
a) Describe the relevance to potential clients that a travel consultant has precise knowledge when computing time difference and elapsed flying time.
b) Explain six areas of concern in which IATA was instrumental in getting airlines to co-operate.
Question 3:
a) Explain the impacts of tourism – positive and negative – for each of the given headings:
• Environmental
• Economic
• Cultural
b) Describe in detail how a change in exchange rates can modify a destination’s popularity. Give two destination illustrations global where these economic impacts have been felt.
Question 4:
a) Describe the primary principles of the time management skill cycle.
b) Explain the principles of explaining product advantages to a client in a travel agency.
Question 5:
a) Describe and illustrate each of the given areas of cover included in a travel insurance policy:
• Cancellation charges.
• Medical expenses
• Personal baggage and personal money
• Personal accident
b) Name at least four factors which can affect the cost of travel insurance.
Question 6:
a) List and explain the operational costs of an independent travel agent.
b) Describe how travel agents earn their income.
Question 7:
a) Explain as if to a prospective client the documents and information needed for travel with a car on an overseas ferry service.
b) What is meant by the given ferry terms:
• Roll-on, roll-off
• Routings
• Vehicle lengths
• Fast ferry
Question 8: Describe ABTA’s role as an independent regulatory body in making sure protection for its members and the travel and tourism industry.