Question: 1. ABBA Inc. collected the following data concerning orders and shipments during the most recent year.
![2056_Lines.png](https://secure.tutorsglobe.com/CMSImages/2056_Lines.png)
How well did ABBA perform in providing product to its customers?
2. In addition to the information concerning product availability, ABBA collected the following data concerning service performance:
Late delivery-6 percent
Damage-1 percent
Incorrect documentation-4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?