Question: 1. ABBA Inc. collected the following data concerning orders and shipments during the most recent year.
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How well did ABBA perform in providing product to its customers?
2. In addition to the information concerning product availability, ABBA collected the following data concerning service performance:
Late delivery-6 percent
Damage-1 percent
Incorrect documentation-4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?