A temporary, six-month CSR position has just been filled at Dallas Distribution Center. The new hire is Abhey Patel, a very nice and bright person, who everyone agrees works extremely hard. Abhey has recently established citizenship in America from his homeland, India. Realizing the need to write to customers using proper English and grammar, the other CSRs have been covering for Abhey, proofreading his letters and e-mail messages for him. He is currently enrolled in an ESL (English as a Second Language) night class, but he hasn't mastered all the fine points yet.
Respond to these questions regarding Abhey's situation:
1. What are some ways that Abhey can complete his duties on his own more easily?
2. Do you feel that the supervisor should be informed that Abhey has not yet developed his business writing skills and that others are helping him with his work? Is this practice of helping Abhey hurting his co-workers or the company?