1. A result of the rise of social networking tools and additional collaboration technologies has been __________.
a. a reduction of status differentials and breaking down of corporate silos
b. an increase of status differentials and breading down of corporate silos
c. an increase of status differentials and an increase in corporate silos
d. a reduction of status differentials and an increase in corporate silos
e. less information power for customers
2. In arbitration, the neutral third party has the power to issue a binding decision.
a. True
b. False