A production manager at Ultra Clean Dishwashing Company is monitoring the quality of the company’s production process. There has been concern relative to the quality of the operation to accurately fill the 16 ounces of dishwashing liquid. A common requirement in this industry shows that the tolerances should be 5% of the expected volume (+-5%) . The study of the production process returns the process mean (15%) and standard deviation (0.3). Answer the following two questions:
What is the probability of generating a defect?
What is the process capability index?