1. A performance appraisal serves all of the following purposes except which of the following?
a. It allows the employee to see where he or she ranks against all the other employees in the company.
b. It lets workers know how they can do better in the future.
c. It provides an effective basis for distributing rewards.
d. It lets workers know how well they are doing.
e. It helps the organization monitor its employee selection, training, and development activities.
2. All of the following are forms of sales automation EXCEPT:
A) sales training.
B) memos from a sales manager to her salesforce.
C) sales presentations.
D) account analysis.
E) order processing.