A new sales manager at an insurance agency is evaluating


A new sales manager at an insurance agency is evaluating the existing organizational structure. In the present structure, the producers are completely responsible for all eight of the key production accountabilities. The producers are very busy, and the agency is growing. The support staff is not as busy as the producers because of a new computer system that has automated many functions, such as submitting applications to underwriters. How might the new sales manager redesign the organizational structure?

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Operation Management: A new sales manager at an insurance agency is evaluating
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